Thank you for purchasing our products. We sure hope you love them! In the event that an item does not work for you, there are 2 options you can choose from. The first option if you receive an item that doesn't work, is to sell it on our Facebook Resale Page. The second option is to get store credit. We offer returns in exchange for store credit only. We do not offer returns to the original form of payment.

In order to be eligible for a return

  • You must ship back the product within 10 calendar days of your purchase.
  • The product has to be in its original condition and not used, worn, washed or damaged in any way.

If you meet these criteria

  • Package your item and include the Order # (you are liable for shipping costs).
  • Send the package to: Brooke Johnson c/o The Spotted Phoenix, LLC 38831 308th Street Bellevue, IA 52031

After we receive the item back, we will inspect it to assure that it’s in its original condition.

  • Please allow up to 7 business days for us to process your return.
    We will issue the amount paid for the item in the form of store credit
    (credit will only be issued for the actual product and not shipping).
  • Credit information will be sent via email to the email associated with your Order.

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